Delivering Customer friendly HVAC systems

Either you’re building a new HVAC system totally from scratch or you’re trying to modify an existing one for a different application or a more optimized and efficient operation. You have to do it with the customer in mind. Nobody would buy a system that they can’t readily figure out no matter how advanced the technology is. Your system has to cater not just to the needs of the buyer. It also has to ensure that the buyer can use it easily without having to consult the manufacturer at every point in time. The points we will discuss here will help you to design, develop, build and maintain HVAC systems that buyers would love.

• Break down the user’s guide: Engineers and technicians often forget that the user’s guide is not meant for other engineers but for laymen. Technical language, complex diagrams and complicated illustrations which help to pass along information quickly among professionals can be a significant headache for end users. Be conscious of “dumbing down” the content of your users’ guide. A saying once attributed to Alber Einstein was that “If you can’t explain it to a 6 yr old, you don’t know it well enough”. You could imagine you are trying to explain the operation of the system to a 4th grader. If you’re still not sure, run it through a couple of non-tech family or friends and see if they can understand it.

• Make the positioning of controls intuitive: The focus of engineers on utility and practical use may often clash with the established intuition and long-term understanding of everyday users. In placing controls like thermostat and on/off switches, put yourself mentally in the position of the user and ask “would this be comfortable?” The user only sees the system exterior and is most likely oblivious of the occasional trade-off between aesthetics and functionality. To keep users satisfied, you need to bring yourself to be able to view the systems from their point of view.

• Accessibility to parts: HVAC system components like air filters and others that require regular cleaning should be positioned in locations that are not too obscure. Although some may argue that it will lead to users tampering with parts and damaging the equipment early. It is, however, important to note that maintenance personnel will find their job easier if they do not have to go through sheets and sheets of exterior metal just to carry out routine maintenance.

• Detailed PID diagrams: This is more for the professionals than the users. But in the end, anything that makes an HVAC system function properly will definitely make the user happy in the long run. Ensure that P&ID diagrams represent every aspect of the instrumentation. Maintenance guys will be able to trace faults more easily. In the event of a future remodification, unnecessary damage won’t be done due to ignorance about unique wiring or piping configurations.
Customer satisfaction is a top priority in developing products that will take the market by storm and we hope these points will help you achieve just that.

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